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Terms and conditions

  1. What is Alvilio?

    1. This product and all its content are property of Alvilio Manutenção e Desenvolvimento de Software LTDA, a private legal entity registered with the CNPJ under number 49.679.366/0001-28, with headquarters in Foz do Iguaçu, Brazil.
    2. These Terms and Conditions govern the use of all Alvilio products and services, including the website https://alvilio.com and its content.

  2. Definitions

    1. You, User: Refers to you, the user of the Alvilio website, who provides customer service.
    2. Customer: Refers to the end consumer of the service, that is, the person who schedules an appointment at your business.
    3. Alvilio: It refers to Alvilio Manutenção e Desenvolvimento de Software LTDA.

  3. Use

    1. The Alvilio website, its contents, products and services are available to all natural persons of legal age or legal entities capable of entering into binding contracts. Proof of compliance with these criteria may be requested when accessing the services and/or products, in the form of identification or contact data.
    2. These Terms of Service are between us and users. No other person has the right to benefit from them.
    3. By using the web platform, the User automatically accepts all the rules of these terms of use and other conditions mentioned here, assuming full responsibility for each and every one of the acts carried out, as well as for the consequences related to its use. IF YOU DO NOT AGREE WITH ANY OF THE TERMS AND CONDITIONS SET FORTH BELOW, THE USER SHOULD NOT USE THE PLATFORM.
    4. If a court or regulatory body decides that any provision of these Terms of Service is invalid or unenforceable, such provision will be severed and deleted from these Terms of Service, and the remaining terms and conditions will continue in full force and effect.

  4. Free version

    1. Alvilio's basic plan for creating and hosting your business is completely free for all users. The features of our free versions may be specific depending on the type of site in question. The free version has limitations. For the full list of limitations, see our plans.

  5. Premium version

    1. All our Premium services are available in the administration of your business. 
    2. Failure to pay the subscription fee will result in cancellation of access to Premium services. 
    3. Recurring premium plan subscriptions can be canceled at any time. However, the amount paid for the period already paid will not be refunded and the premium features will remain active until the end of the subscription period.
    4. Additional premium features not included in any plan must be paid for separately from the plan and will not be refunded under any circumstances..  

  6. Payment methods

    1. Alvilio uses Stripe to process payments and subscriptions.
    2. Premium services can be paid by credit card, debit card, PayPal, Link and bank transfer.
    3. You are responsible for completing your information on the payment request. Please ensure all fields are complete and all data provided is accurate. Alvilio is not responsible for incomplete requests due to incorrect or insufficient user information. Pay special attention to the variable symbol. 
    4. If you purchase a Premium package, your membership will automatically renew. The renewal frequency can be monthly or annually, depending on the type of payment you have selected. Automatic renewal can be canceled at any time after logging into the user account with the payment institution.

  7. Contract 

    1. A binding contract is initiated between you and Alvilio the moment you register your business. These Terms and Conditions will be applicable from the date you register your business and will remain in effect until terminated in accordance with the provisions set forth herein.

  8. Contract revocation

    1. Revocation of any service may be requested at any time, which will result in the deletion of your account, subject to any outstanding payments and/or other legal obligations.
    2. Alvilio reserves the right to deactivate your account if it is not active for more than eight (8) weeks, provided there has been no login by the account holder and/or there is no valid paid subscription.
    3. Alvilio reserves the right to terminate our services if you engage in conduct that we consider unacceptable.

  9. Change request

    1. Requests for changes to current services (i.e. anything that affects the functionality of your project) must be submitted by you (the business owner) in writing, via email, and from the email address used to register the business.
    2. Alvilio reserves the right to include new features, remove features from our system with prior notice, and move features from the free version to a premium version.

  10. Acceptable product use

    1. You should take reasonable steps and choose the subscription that best suits your needs (either the Basic version or one of the Premium subscriptions) to keep your business running as smoothly as possible.
    2. The platform should only be used for the specific purposes of the business in question. Any other unrelated use, as well as any action that violates any statute, regulation, rule, order, treaty or other applicable law, whether local or international, is strictly prohibited. This includes, but is not limited to:
      • Send spam, emails, SMS or Whatsapp messages that promote illegal activities such as the sale of controlled medications, unauthorized loans, get-rich-quick schemes or others.
      • Carry out or promote illegal activities, including the distribution of content for which you do not have legal rights, confidential information obtained without authorization, or infringe intellectual property rights of third parties.
      • Impersonate identities or affiliations, or impersonate any person or entity.
      • Use data mining techniques, robots or other automated methods to collect system information and services without authorization.
    3. Additionally, except as expressly permitted in these Terms and Conditions, you may not sell, assign, sublicense, lease, rent, distribute or otherwise transfer the system or any license rights or obligations without the express written consent of Alvilio.
    4. You understand and agree that any service provider operating under its business must provide its own terms and conditions, privacy, cancellation and other policies applicable to its customers. You assume full responsibility for the content contained in such policies.

  11. Customer Purchase Protection

    1. Alvilio does not provide purchase guarantees in connection with customer payments for appointment bookings or service purchases or other product purchases from service providers. Alvilio offers service providers a way to present their services, and buyers, clients and patients a method to book these services. Service providers can use our tools to offer their clients the ability to schedule services online. Buyers and service providers share responsibility for ensuring that purchases and orders for services facilitated by Alvilio are satisfactory, rewarding and hassle-free.
    2. We assume no responsibility for incorrect service orders, services provided by service providers, or services not provided by service providers, even if purchased and paid for.
    3. It is strongly recommended that buyers inquire about the service provider before booking with them and that service providers ensure that the buyers are real.

  12. Data protection and privacy

    1. You acknowledge, understand and agree that the provisions of our Privacy Policy and Data Processing Agreement are applicable, understood and accepted as part of these Terms and Conditions, which you hereby accept, agree and undertake to comply with in the required measurement.
    2. Purpose of treatment

      We will process the personal data that you store on our servers. In general, personal data of people who participate in appointments created on alvilio.com will be processed in accordance with the rules contained in these Terms.

    3. Treatment time

      Alvilio processes personal data for the duration of the contractual relationship until the moment you cancel your account and delete your business. All data stored in your business space will subsequently be deleted.

    4. Purpose of treatment

      The purpose of the processing is the fulfillment of the obligations arising from the contract between you and Alvilio, mainly the making available of the space for the purposes of storing user data through the Alvilio platform.

    5. Type of personal data that is processed
      Alvilio processes the following personal data:
      • Name
      • Surnames
      • Residence address
      • Email
      • Services provided
      • Tokens for integration with Google Calendar
      Alvilio does not store and does not process sensitive data such as:
      • Information about diseases and health conditions.
      • Criminal records or court records.
      • Financial information, such as bank account or credit card details.
      • Any other sensitive data that is not specified in the list of processed data.
    6. Changes to personal data

      We strongly recommend that you keep all personal information up to date as this data is used for customer interaction.

    7. Our obligations
      1. We undertake to process personal data only on the basis of reasoned instructions from the user.
      2. We ensure that members of our authorized staff who come into contact with personal data are committed to confidentiality.
      3. We carry out appropriate technical and organizational precautions to ensure a level of security corresponding to the given risk. When assessing an appropriate level of security, we mainly take into account the risks posed by the processing, such as accidental or unlawful destruction, loss, modification, unauthorized disclosure of personal data, or unauthorized access to it. The technical security of the data is described in the Privacy Policy.
      4. We undertake to notify without undue delay in the event of a breach of personal data security.

  13. Security

    1.  You are responsible for maintaining the confidentiality of your password and access to your account.
    2. You are fully responsible for all activities that occur under your account and for compliance with any regulatory, legal and statutory requirements that apply to you.
    3. Alvilio will not be liable in any way for any loss or damage arising due to your failure to comply with this policy.
    4. You must inform us immediately if any unauthorized person has obtained or attempted to obtain access to the system or any data processed and accessed by the system, whether stored on the server or elsewhere. You must at least disclose the circumstances of the incident and confirm that you have changed any relevant passwords. Should this occur as a result of your actions or misuse of the system, you could be held liable to the extent permitted by law.

  14. Disclaimer

    1. Alvilio is not responsible for failures in access or navigation on the platform that result from circumstances beyond its will and control, such as connection interruptions or suspensions, incomplete or failed computer transmissions, as well as technical failures of any nature, including , without limitation, the electronic malfunction of any network, hardware or software of the user or third parties, general internet failures, power outages, and electronic and/or physical malfunction of any telecommunications network.
    2. Alvilio uses third-party services to keep the platform running (for example, Amazon Web Services), and may consult third-party websites for information, as well as government agencies. Alvilio will not be responsible for losses, direct or indirect damages, or lost profits arising from any failure in the services of these third parties or from the lack of manual inclusion of documents by the user. However, Alvilio undertakes to inform the user about the deadlines and measures adopted to correct such failures to the extent possible.
    3. The unavailability of access to the Internet and the Platform (including emergency cases or scheduled outages for maintenance, updating and configuration adjustments), as well as any incorrect or incomplete information provided by the user on the platform, and any human, technical or operational error. Any other type related to the processing of information will not be the responsibility of Alvilio.
    4. Alvilio does not endorse, verify, guarantee or have any connection with the owners of third-party websites or platforms, and is not responsible for their content, including the products and/or services available there, the accuracy, truthfulness and integrity of the information, policies, practices or opinions expressed on any of these third-party websites and platforms with which the user interacts through the platform.

  15. Alvilio Rights

    1. Alvilio reserves the right to limit, suspend or terminate our services and any business, as well as prohibit access to any content, sites, additional services or tools, as well as remove hosted content and take necessary technical and legal measures to address any issues. or possible legal liability, infringing the intellectual property rights of third parties or acting in a manner inconsistent with the provisions herein.
    2. We reserve the right to temporarily suspend services and related system capacity to balance server load when there is a high volume of reservations.
    3. The Company reserves the right to perform any maintenance on the Software that is essential to ensure its continued functionality and security, as well as to make adjustments to its business operations that may include a server migration. In such cases, the Client will be notified at least two (2) weeks in advance. The Company undertakes to use reasonable efforts to minimize interruptions and/or downtime to ensure the continued functionality of the Software.
    4. All intellectual property rights related to the platform, as well as all its functionalities, are the exclusive property of Alvilio, including texts, images, brands, designs, software, codes, databases, graphics, articles, photographs, videos, audiovisual works and other content produced directly or indirectly by Alvilio.

  16. Force Majeure

    1. Neither you nor Alvilio LTD shall be liable to each other for any failure or delay in performance of our obligations hereunder, if the failure arises from any circumstances beyond our reasonable control, including, but not limited to, acts of God, flood , fires, natural disasters, wars, pandemics, invasions, riots, civil unrest, embargoes, national or regional emergencies, strikes, interruptions or shortages of energy or telecommunications.
    2. The Party that fails to comply or delays in complying with the provisions of this Contract, due to circumstances beyond its control, must immediately give written notice to the other Party, indicating, among other things, the estimated duration of the occurrence, and either party may terminate this Agreement if such uncontrolled circumstances continue for more than 30 days.

  17. Final Provisions

    1. Terms and Conditions Update
      Alvilio reserves the right to update these Terms and Conditions from time to time. Users will be notified of significant changes through prominent notices on the Alvilio website and email. Your continued use of the platform after the posting of changes will constitute acceptance of the new terms.
    2. Applicable Law and Jurisdiction
      These Terms and Conditions shall be governed and construed in accordance with the laws of the Federative Republic of Brazil. Any dispute arising from or related to these terms will be resolved exclusively in the competent courts of the Federative Republic of Brazil.
    3. Agreement Integrity
      These Terms and Conditions constitute the complete and exclusive agreement between the user and Alvilio with respect to the platform and supersede any prior agreement, oral or written, and any other communications related to the subject matter of these terms.
    4. Contact
      Any questions about these Terms and Conditions should be directed to [email protected].
    5. Versions in Other Languages
      In the event of any discrepancies between the Portuguese version of these Terms and Conditions and any translation, the Portuguese version shall prevail.